The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be in one or more instalments.

The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g., if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the any additional delivery costs, restocking and collection fees (this will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver).

Delivery dates are approximate and are not the essence of the contract. You are advised not to arrange installation of the items until after they have been delivered and checked for damage.

In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Highlands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.

The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this. The delivery will be made by a single driver, so if the items you have ordered are heavy, please ensure that an able-bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.

Without prejudice to the statutory rights afforded to consumers under English law, we accept no liability for any failure to ship products due to lack of stock, pricing errors or similar or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Aquabliss Ltd will not process any payment or will immediately refund any payment made, in full.

Checking Goods for Damage and Notifying
For small item deliveries (taps & shower valves) that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 1 day of the delivery.

For bulky deliveries (Sanitaryware, Baths and Enclosures) that arrive on pallets you agree to check the goods for damage before signing the driver’s delivery note, the driver will allow for time in which to inspect the items and identify any issues should they arise. If you sign for the goods, then you are accepting that the goods arrived in good condition and later claims for damages or missing items will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email with the details as soon as possible.

If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked. Small damages such as a hairline crack under 5cm in length, and small chip less than 0.5cm which wouldn't be noticed until further inspection of the product must be reported within reasonable time which we would expect to be within 24 hours. Should there be an instance that damage would not be noticed upon reasonable inspection (i.e., an internal crack within a toilet pan for instance) and only during installation all matters such as this must be reported during installation

Damaged / Missing Goods
If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and email with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you may be charged for the return and the redelivery of those items.

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Saturday - 8:00-12:00

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